Faq Sections
First, check that your login email address is the correct one. Do the same for your password. If you can't remember your password, click on "forgot password". You will automatically receive an e-mail allowing you to reset your password.
If the problem persists, you can contact us using the contact form.
- Log in to your TÉKIDÉ account by clicking on "My account".
- Click on the pictogram representing a person at the top right of your screen
- On the "Your personal information" page, go to "New password".
- Your password will be updated
- Click on the pictogram representing a person at the top right of your screen
- Click on the "I want to create an account" box
- Fill in the mandatory fields, indicated by an asterisk, and confirm.
- You're done !
Your password may contain a symbol, a space or a typing error that prevents you from logging on to our site. If this is the case, click on "New password" and respect the conditions indicated.
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If you have purchased your items online, you can track the status of your order using our carrier's tracking tool, via a link sent after you have validated your basket.
For orders placed by quotation, our team will contact you to arrange a delivery date and give you all the information you need to receive your products.
Except in cases of force majeure or during periods when the online shop is closed, which will be clearly indicated on the home page of the Site, delivery times are, within the limits of available stocks, between five and fifteen calendar days.
As the ÉKOFAB Group, to which TÉKIDÉ belongs, is a manufacturer, our production is dependent on the availability of the raw materials used in the manufacture of its products, and is therefore likely to vary.
Delivery times run from the order registration date indicated on the order confirmation email.
An email is automatically sent to you when the products are dispatched, provided that the email address given in the contact form is correct.
For orders placed online, we deliver to Metropolitan France (excluding Corsica and Monaco) and Belgium.
Products are delivered to the address indicated by the Customer at the time of ordering. The Customer must ensure that this address is correct. Any parcel returned due to an incorrect or incomplete delivery address will be resent at the Customer's expense.
Orders placed with our sales department can be delivered anywhere in France and throughout the world.
In all cases, please ensure that the delivery address given on the contact form or to our sales department is accessible to delivery lorries (see our general terms and conditions of sale for more information).
If, at the time of delivery, the original packaging is damaged, torn or open, you must note all your reservations about the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) on the consignment note (CMR) issued by the transport company.
The transport company will provide you with a copy of the consignment note signed by the Customer, mentioning any reservations.
You must then confirm these reservations to us within two (2) working days of delivery of the product(s) by email to the following address: sav@tekide.com or by calling 01 64 08 05 16 from Monday to Friday between 9am and 5pm.
We will work with you to find the best solution for your situation.
Yes, absolutely, for products ordered online.
All the payment methods available to you are listed on the site (in particular bank card, bank transfer, payment in 3 or 4 instalments with Oney Bank, etc.). These payment methods are specified when you validate your basket.
The site www.tekide.com is equipped with a secure online payment system enabling the Customer to encrypt the transmission of his/her bank details.
Payment is made by credit card or bank transfer (a reputable secure online payment system that encrypts data and payment details) only. If you have a voucher, all you have to do is enter the number shown on your voucher in the field provided when you confirm your basket.
You can pay for your order in 3 or 4 instalments with Oney Bank. The different methods of payment are specified when you confirm your basket.
If you are unable to validate your order, please check that :
- You are logged in to your TÉKIDÉ account
- You have accepted the terms and conditions
- Your credit card has not expired
- Your credit card limit has not been reached
- The cardholder's first name and surname do not contain any accents or symbols.
If all these conditions are met and you are still unable to validate your payment, please contact our customer service department on 01 64 08 79 08.
Products ordered online (stabilising mats, ÉKI Mat and mobile fencing) are delivered to mainland France (excluding Corsica and Monaco) and Belgium.
Please ensure that your delivery address is accessible to 19-tonne lorries.
In the event of delivery being deemed inaccessible and/or in certain mountainous areas that are difficult to access (zones 73, 74, 38, 64, 65), please contact TÉKIDÉ Customer Service:
- either by email at the following address: contact@tekide.com
- or by telephone on +33 (0)1 64 08 79 08 from Monday to Friday between 9am and 5pm.
For products that are not available online or if you are located outside the areas covered by online sales, we deliver anywhere in the world.
You can request a quotation or information using our contact form or the details given above.
The products available for sale online are:
- ÉKI Cob and ÉKI Shet stabilisation mats (up to 10 pallets)
- ÉKI Mat rubber mats (up to 10 pallets)
- ÉKI Move 2 and 3 rail mobile fences (up to 30 barriers)
The above products are available for delivery in mainland France (excluding Corsica and Monaco) and Belgium.
The rest of the products on the site are available on quotation and delivered anywhere in France and worldwide.
For any further information, please contact our customer service department:
- Either by email at the following address: contact@tekide.com
- Or by telephone on +33 (0) 1 64 08 79 08 from Monday to Friday between 9am and 5pm.
Yes, we can install the following products:
- Arena rails, running rails and crowd barriers
- Fences
- Starting gates
Our teams are at your disposal to help you design and implement your projects. Please do not hesitate to contact us for any further information using our contact form.
Your stabilising slabs must be laid on previously prepared ground, and must not be laid directly in the mud.
The preparation of the ground to be stabilised depends on the use you will be making of your stabilising mats and the direction in which you will be laying them.
In any case, the better prepared, smoother and more even the ground, the better your installation will be.
You'll find more information on the installation conditions for our stabilising grids in the FAQ section on the ÉKI Cob and ÉKI Shet product pages.
For any further information, our team is at your disposal. You can contact our customer service department using our contact form.