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If you have purchased your items online, you can track the status of your order using our carrier's tracking tool, via a link sent after you have validated your basket.

For orders placed by quotation, our team will contact you to arrange a delivery date and give you all the information you need to receive your products.

Except in cases of force majeure or during periods when the online shop is closed, which will be clearly indicated on the home page of the Site, delivery times are, within the limits of available stocks, between five and fifteen calendar days. 

As the ÉKOFAB Group, to which TÉKIDÉ belongs, is a manufacturer, our production is dependent on the availability of the raw materials used in the manufacture of its products, and is therefore likely to vary.

Delivery times run from the order registration date indicated on the order confirmation email.

An email is automatically sent to you when the products are dispatched, provided that the email address given in the contact form is correct.

For orders placed online, we deliver to Metropolitan France (excluding Corsica and Monaco) and Belgium. 

Products are delivered to the address indicated by the Customer at the time of ordering. The Customer must ensure that this address is correct. Any parcel returned due to an incorrect or incomplete delivery address will be resent at the Customer's expense.

Orders placed with our sales department can be delivered anywhere in France and throughout the world.

In all cases, please ensure that the delivery address given on the contact form or to our sales department is accessible to delivery lorries (see our general terms and conditions of sale for more information).

If, at the time of delivery, the original packaging is damaged, torn or open, you must note all your reservations about the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) on the consignment note (CMR) issued by the transport company. 

The transport company will provide you with a copy of the consignment note signed by the Customer, mentioning any reservations.

You must then confirm these reservations to us within two (2) working days of delivery of the product(s) by email to the following address: sav@tekide.com or by calling 01 64 08 05 16 from Monday to Friday between 9am and 5pm.

We will work with you to find the best solution for your situation.